Privacy Policy
& Terms

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Email address (required for account creation and verification)
• Password (encrypted and securely stored)
• Display name (optional)
• Profile picture (optional)

1.2 Usage Data

We automatically collect:

• Chat conversations and prompts submitted to our AI models
• Images uploaded for analysis or generation
• Files uploaded for processing
• Usage statistics (features used, session duration)
• Device information (browser type, operating system)
• IP address and approximate location

1.3 Payment Information

For paid subscriptions (Pro/Pro Plus):

• Payment details are processed securely through Stripe
• We do NOT store your credit card information
• We only retain transaction IDs and subscription status

1.4 Cookies and Tracking

We use cookies for:

• Authentication and session management
• Remembering your preferences
• Analytics (Google Analytics)
• Advertising (Google AdSense for free users)

3. How We Use Your Data

We use collected information to:

• Provide Services: Process AI requests, store chat history, manage your account
• Improve Services: Analyze usage patterns, fix bugs, develop new features
• Communication: Send service updates, security alerts, promotional emails (opt-out available)
• Security: Detect fraud, abuse, and unauthorized access
• Compliance: Meet legal obligations and enforce our Terms
• Analytics: Understand user behavior and improve user experience

4. Advertising & AdSense

Free users see advertisements powered by Google AdSense:

• Personalized Ads: Google uses cookies to show relevant ads based on your interests
• Third-Party Cookies: Advertisers may use cookies to track ad performance
• Opt-Out: You can manage ad personalization in Google Ad Settings
• Ad-Free Experience: Upgrade to Pro or Pro Plus to remove all advertisements

For more information, see How Google uses data from sites that use their services.

5. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Firebase Authentication: Secure, industry-standard authentication
• Firestore Security Rules: User data is protected with strict access controls
• Regular Audits: We regularly review and update security practices
• Limited Access: Only authorized personnel can access user data

6. Data Retention

• Account Data: Retained as long as your account is active
• Chat History: Stored indefinitely unless you delete it manually
• Deleted Data: Permanently removed within 30 days of deletion
• Backups: May be retained in backups for up to 90 days
• Legal Holds: Data may be retained longer if required by law

8. International Data Transfers

MATEXAi is hosted on Google Cloud Platform. Your data may be transferred to and stored in countries outside your residence. We ensure appropriate safeguards are in place for cross-border data transfers.

9. Children's Privacy

MATEXAi is NOT intended for users under 13 years old. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately at matexaihelppppp@gmail.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance of the updated policy.

1. Acceptable Use Policy

1.1 Permitted Use

You may use MATEXAi for:

• Personal assistance and productivity
• Educational purposes and learning
• Creative writing and content generation
• Code development and debugging (MATEXCodex)
• Image generation and analysis

1.2 Prohibited Activities

You may NOT use MATEXAi to:

• Generate illegal, harmful, or dangerous content
• Create or distribute malware, viruses, or malicious code
• Harass, threaten, or harm individuals or groups
• Impersonate others or misrepresent your identity
• Generate spam, phishing, or fraudulent content
• Create content that infringes intellectual property rights
• Generate adult, sexual, or explicit NSFW content
• Promote violence, hate speech, or discrimination
• Attempt to reverse-engineer or exploit our AI models
• Use automated tools to abuse or overload our service

2. Account Responsibilities

• You must provide accurate information during registration
• You are responsible for maintaining account security
• You must not share your account credentials
• You must be at least 13 years old to use MATEXAi
• One account per person (no multiple accounts for abuse)
• Notify us immediately of any unauthorized access

3. Subscriptions & Payments

3.1 Subscription Plans

• Free: Limited access with advertisements
• Pro ($12.99 AUD/month): Unlimited MATEXAi, image generation, no ads
• Pro Plus ($24.99 AUD/month): All Pro features + unlimited MATEXCodex + advanced tools

3.2 Billing

• All payments are processed securely through Stripe
• Subscriptions auto-renew monthly unless cancelled
• Prices are in Australian Dollars (AUD)
• Prices subject to change with 30 days notice

3.3 Refund Policy

No refunds for partial months. You may cancel at any time, and your subscription remains active until the end of the billing period. To cancel, email matexaihelppppp@gmail.com.

5. Intellectual Property

• MATEXAi platform, logo, and branding are our property
• You may not copy, modify, or distribute our software
• You grant us a license to process your inputs for service delivery
• We do not claim ownership of your prompts or generated content

6. Limitation of Liability

MATEXAi is provided "AS IS" without warranties of any kind.

• We are not liable for damages arising from use of our service
• Maximum liability is limited to the amount you paid in the last 12 months
• We are not responsible for third-party AI provider errors or outages
• Service may be interrupted for maintenance or technical issues

7. Termination

We may suspend or terminate your account at our discretion if you violate these Terms. You may delete your account at any time from Settings. Upon termination, your data will be deleted per our retention policy.

8. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in Australian courts.

9. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance. We will notify users of material changes via email or in-app notification.